Running an internet service provider usually means juggling five different tools: a spreadsheet for customers, a notebook for complaints, WhatsApp for follow-ups, and a billing app that doesn’t talk to any of them. InfoCentroid’s ISP Management Software fixes that. It’s a single, web-based platform that handles leads, customer connections, GST billing, payments, complaints, technician assignments, and a self-service customer portal, all from one dashboard your whole team can log into with the right access level.
What Is InfoCentroid’s ISP Management Software?
It’s a cloud-hosted ISP billing and customer management platform, built by InfoCentroid for internet service providers, cable broadband operators, and local ISPs who want to run their day-to-day business — sales, billing, support, and staff — without stitching together five separate tools. It covers the full customer journey: a lead comes in, gets followed up and converted, gets a plan and an installation, receives GST-ready monthly invoices, pays online or offline, and can raise support tickets from their own customer portal — with every step tracked and role-restricted for your staff.
Unlike most ISP software in the Indian market, it does not require a RADIUS server, MikroTik router, or any network hardware integration to work. It’s deliberately built as business management software, not network management software — which means setup takes hours, not weeks, and any staff member comfortable with a web browser can use it from day one.
Key Features
Lead & Sales CRM
Capture leads from every source — website, WhatsApp, referral, walk-in — assign them to your sales team, log follow-ups, and convert them into customers in a couple of clicks. No more leads lost in someone’s personal notebook.
Customer & Connection Management
A complete record for every subscriber: plan, connection details, documents, installation history, and outstanding balance, searchable and filterable in seconds.
GST-Ready Billing & Invoicing
Generate accurate, GST-compliant invoices automatically, with discounts, late fees, and tax handled for you. Every invoice recalculates its own balance and status the moment a payment comes in.
Payment & Collection Tracking
Record cash, UPI, bank transfer, or online payments against any invoice, and watch the balance and status update in real time — from Unpaid to Partially Paid to Paid, automatically.
Complaint & Ticket Management
Every support issue becomes a tracked ticket with a full status timeline, from “Open” to “Resolved” — so nothing falls through the cracks and customers always know where things stand.
Technician Job Dashboard
Technicians get their own simple view of assigned installations and complaints — what needs doing today, nothing else.
Customer Self-Service Portal
Your subscribers can log in, view and pay their bills, download receipts, and raise a complaint themselves — cutting down the calls your support team has to field.
Inventory Tracking
Keep tabs on routers, ONUs, cabling, and other stock — what’s issued, to whom, and what’s left in the store.
Role-Based Access Control
Seven distinct staff roles (Manager, Sales, Billing, Collection, Technician, Support, and Admin) plus a separate customer login, each restricted to exactly the modules they need.
Reports & Analytics
Filterable, printable, exportable reports across customers, billing, payments, installations, and complaints — the numbers you need for a Monday morning review, ready in a click.
Why ISPs Choose This Platform
- No network complexity to manage. It handles your business — customers, billing, support — without needing a RADIUS server or router integration. If you’re a small or growing ISP and existing “ISP billing software” options feel over-engineered for what you actually need, this is built for you.
- GST and INR from the ground up. Tax, invoice numbering, and currency are built for how Indian ISPs actually bill their customers — not bolted on as an afterthought.
- One login per role, not one password shared by everyone. Sales staff, billing staff, collection staff, technicians, and support staff each see only what’s relevant to their job — which also means you always know who did what.
- Runs on ordinary web hosting. No special servers, no complex infrastructure — the system deploys on standard hosting and is accessible from any device with a browser.
- Built and supported by InfoCentroid, a technology services company that’s been building web, mobile, and custom software for businesses since 2009.
Who Is It Built For?
- Local and regional internet service providers (ISPs) managing a growing subscriber base
- Cable broadband operators moving off spreadsheets and paper registers
- ISPs that want a customer self-service portal to reduce support call volume
- Growing ISPs that find RADIUS-heavy billing software more complex than they need
- Businesses that want GST-compliant billing and reporting without hiring a separate accountant for it
Frequently Asked Questions
Is this a billing software, a CRM, or a complaint management system?
All three, in one platform. InfoCentroid’s ISP Management Software combines lead and sales CRM, GST-ready billing and payment tracking, complaint/ticket management, technician scheduling, and a customer self-service portal in a single system, so you don’t need separate tools for each.
Does it need a RADIUS server or MikroTik router to work?
No. It’s business and billing management software, not network management software. It doesn’t integrate with routers, RADIUS servers, or network hardware — connection details like IP, MAC address, and router number are stored for your records, but nothing is controlled automatically. This keeps setup and maintenance simple.
Is the billing GST-compliant?
Yes. Invoices are generated with GST, discounts, and late fees calculated automatically, and every invoice’s balance and payment status update in real time as payments are recorded.
Can my customers pay their bills and raise complaints themselves?
Yes. It includes a dedicated customer portal where subscribers can log in, view and pay invoices, download receipts, and raise support tickets without calling your office.
How many staff roles does it support?
Seven built-in roles — Super Admin, Manager, Sales Staff, Billing Staff, Collection Staff, Technician, and Support Staff — each with access limited to the modules relevant to their work, plus a separate customer login for the portal.
Who built this ISP management software?
It’s developed and supported by InfoCentroid, a technology services company operating since 2009, offering web development, mobile app development, and custom software solutions.
Can I try it before committing?
Yes — a live demo environment with sample data is available for every staff role and the customer portal, so you can explore the full system before making a decision.
Ready to Simplify Your ISP Operations?
See it in action with our live demo, or talk to the InfoCentroid team about setting it up for your business.